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Developing an Effective Customer Satisfaction Survey
The Facility Management industry is continuing to strengthen its position as “customer-focused” business services providers. Surveys are a good way to capture …
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Industry Exchange Through Student Internships
Results of a survey providing a basic understanding of practices in hiring and managing FM interns, including suggestions from the respondents on …
2013 International Comparison of User Satisfaction in Buildings
A systematic review of user satisfaction in the context of facility management and real estate management. The main research issues emphasize research …
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