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Effective Training of Front-Line Service Employees
Service quality is the primary driver behind customer satisfaction. Because training is the single most important driver behind higher service quality, it …
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A Model for the Creation of Shared Assumptions
Analysis of the Best Value Business Model (BVM) as a tool to align organizational culture differences, providing a structured planning and meeting …
Ep. 15: FM Strategies and Advice | Michel Theriault - FM Insight Consulting
Michel Theriault is a Strategic Advisor at FM Insight Consulting where he supports the FM profession through consulting, writing, speaking & training. …
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Are you going to eat that? Developing an On-Site Food Waste Program
This overview addressees the pros and cons of various food waste composting options, such as on-site composting for catering food waste and …
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Value Engineering: A Powerful Team Approach to Save Money and Improve Facility Performance
Manage change and increase savings by using the value engineering method to analyze operations and program projects. This study explains cost/benefit analyses …
Collaborative Knowledge Work Environments
In-depth research and analysis of the impact of workplace design on work environments and functions. Learn how to use evidence-based design to …